The orders will be shipped between 5 to 7 days of the order being confirmed. This excludes public holidays and bank holidays. A delay may be caused if unforeseen circumstances such as a natural calamity, pandemic, etc. take place.
Contact information
If you have any questions about our returns, exchanges or warranty policies, please contact our Support team via info@amaragroup.in
Refund policy
Amara Smart Gardens
Refund Policy
We do not offer refunds. For questions regarding product issues, please contact our Support team via info@amaragroup.in
Exchanges
We do not offer exchanges. For questions regarding product issues, please contact our Support team via info@amaragroup.in
Warranty replacements
Indoor Gardens
All of our Indoor Gardens come with a 1 year warranty. To be eligible for a warranty replacement, the following criteria must be met:
You purchased the product within the last 1 years, you have proof of purchase (order number or email confirming purchase). If purchased through a reseller, retail partner, or other website, you must provide a copy of your original receipt.
For Indoor Garden warranty queries, please contact our Support team via info@amaragroup.in. They will provide you with shipping information and additional details where necessary. We cannot provide a warranty replacement for any damage caused by the user.
Plant Pods
Our Smart Soil provides suitable conditions for plants to thrive in. You may, however, be eligible for a replacement plant pod only if the plants have not germinated even after 3 weeks. Please note that- this replacement will be provided within six weeks from the date of product delivery, and is subject to adherence to the Do’s and Don’ts provided.
Please keep in mind that all of our products are intended for indoor use. We are unable to replace pods if gardens have been kept outdoors. For Plant Pod warranty queries, please contact our Support team via info@amaragroup.in. Please include a photo of the plants with your message. Please also confirm the plants’ ages and the room temperature in which they were kept.
Shipping charges
We are able to cover shipping charges incurred in connection with a warranty return or warranty replacement.
Damaged or defective items
All damaged packages must be reported to us within 2 business day of receipt. Please do not discard any product(s) or packaging until all shipping issues have been resolved.
Please report damaged packages info@amaragroup.in. Please include the following in your message: photo or video of the damaged product(s) or package, description of the damage, serial number.